scheduling reference MKFCFC I am addressing this letter to you personally to express my dissatisfaction regarding your services with regard to the flights referred to previously mentioned.
I lately flew to Fort Lauderdale on February 18, 2016 on The ten am flight from Philadelphia. One of several stewardesses was a lady named Kim who had been a stewardess for a very long time on American. I used to be traveling with my daughter and her four thirty day period outdated toddler and experienced various stick with it baggage as well as a bag for that pumping and nursing bottles. Kim was amazing, this kind of a great help with a lot of things through our excursion such as but not limited to receiving within the flight, getting the baggage in the overhead compartments, acquiring us products we needed through the flight and receiving out of your flight with our baggage.
I had been overcharged for a third piece of luggage on a global excursion USA to Uruguay. I have tried out utilizing the web site e mail to try to get a refund; no reaction.
I recognize you are under-going a merger and many workforce can be less than thrilled, but this Mindset really should not be apparent towards your customers who are just calling to have some help.
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To start with, while this electronic mail is not supposed to be a reaction on the remarks you merely submitted, it does verify We've got obtained your remarks and also have assigned a reference amount, which you see under.
Extremely upset re lack of acknowledgment of pop over to this site any discomfort I encountered. Looks as if a simple courtesy.
I really like AA but please ensure they guarantee such things as the leisure along with other things are completely checked…..specifically for the extended haul.
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The complete opposite is your personnel Liibide (sorry I didn’t get the spelling of his name). I hesitate to phone him a Purchaser Service Rep. He did help me with some troubles I had on my outgoing flight but essentially was of no help whatsoever with my return flight.
I place within a ask for final September to utilize my ticket in a afterwards date. I sad to say experienced emergency gall bladder surgical procedure two days just before my flight. I termed instantly to let the American Airlines know and was instructed that they would be no reimbursement, which was fantastic, I just would like to make use of the ticket in a later on day. I put my ask for in and I have still not read something in the airlines.
Acquiring just concluded (three/eighteen) a flight from Miami Airport to Philadelphia, we observed that the service from the Miami Airport by the American Airline men and women wasn't in line with efficient or Qualified service. We were given incorrect Instructions to our Check out-in spot, nevertheless when we experienced to get in line for the security Check out. We have been sent to the wrong site for that perform.
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What I wish to talk to from American Airlines is can you men remember to waive this price for us. I'm sure I named in currently and paid out the different, but in the event you fellas can make sure you help us out, that might indicate a whole lot for our household With this holiday break.